Client: A financial services provider
Industry: Financial Services
Challenge:
The client faced challenges in managing their IT helpdesk, with long response times and unresolved technical issues causing operational bottlenecks.
Solution Provided by :
- IT Support Desk Outsourcing: Provided 24/7 IT helpdesk services with trained professionals for first-level support.
- Incident Management System: Implemented an ITIL-based incident management system to track and resolve issues quickly.
- Remote Support Solutions: Deployed a remote desktop support solution to resolve issues without on-site visits.
Results:
- 35% reduction in response times for IT issues
- 98% resolution rate on the first call
- Increased IT system uptime and reduced operational bottlenecks
